Welcome to our online store, specialceuticals.com.
Browsing and using the website www.specialceuticals.com ( “the Website”) by the visitor/user ( “the User”) implies the unconditional and full acceptance of these Terms of Use & Conditions by the User. These Terms incorporate the Privacy & Cookies Policy and the Shipping & Returns Policy as integral parts, and have been drafted in accordance with the applicable e‑commerce legislation and legal principles.
These Terms of Use & Conditions apply to all content, services, and transactions carried out through this Website.
This Website is owned by the Greek company under the name “Zagkos Panagiotis” (trading as “Special Ceuticals”), with registered address at Vomou 3, Athens 11364, Greece, VAT number: 147381230, Tax Office: KEFODE Attikis, General Commercial Registry No.167219502000, email:
The Company reserves the right to modify these Terms of Use & Conditions at any time without prior notice.
The User must read the Terms of Use & Conditions and comply with them. If the User disagrees with any term, they must refrain from using this Website.
Please note that the information available on the Website is for informational purposes only. The announcements and products are not intended to diagnose, treat, cure, or prevent any condition or disease. In any case, you should consult your physician.
For any questions regarding the nature or intended use of our products, you may send a message via email to
1. Description of Services & Products
The Website operates as an online store for the sale of cosmetic products, wellness products (aromatherapy & herbal therapy), and chemical products (raw materials & packaging supplies).
We strive to provide accurate descriptions and photographs of the products, but, to the extent permitted by applicable law, we do not guarantee the absolute accuracy of colors, details, or any other content available on our Website.
2. Online Purchases via Our e‑shop
You may make purchases on our Website either as a guest or by creating a user account. In both cases, completing a purchase requires that you have read and accepted the Terms of Use & Conditions, the Privacy & Cookies Policy, and the Shipping & Returns Policy.
After selecting the products you wish to purchase and specifying the quantity of each, you add them to your shopping cart. You may view the detailed list of selected items and their quantities at any time by clicking on the cart icon.
At the cart preview stage, you may freely modify your order: adjust product quantities according to your needs, or remove one or more items entirely.
Once you finalize the contents of your cart, you proceed to checkout, where you choose the payment method that suits you. Upon successful submission of your order, a confirmation message will appear containing your order number. Your order number will also be sent via email to the address you provided during the ordering process (please also check your spam folder).
The Company will then process your order and inform you by email if any products are unavailable. Even if products appear as available at the time of ordering, they may prove unavailable during processing. In such a case, the Company will partially fulfill your order and refund the value of the unavailable products. Correspondingly, if all products are unavailable, your order will not be completed and the total amount will be refunded.
In any case, the Company will inform you by email.
If you do not receive an email update regarding your order within 24 hours of its completion, please contact us at
After the Company confirms the availability of the products in your order, it will send you a confirmation email that the order is ready and will be dispatched. This email constitutes the confirmation of the purchase contract between the Company and the User.
All prices are displayed in Euros (€) and include VAT as applicable. The Company reserves the right to change prices without notice. The total order amount includes the cost of the products plus VAT, as well as shipping costs as set out in the Shipping & Returns Policy and displayed at checkout.
To track your order, you may use the tracking number sent to you by email or, for registered users, the “My Orders” section.
3. Wishlist
For registered users of the Website, a Wishlist is available, where you can save your favorite products in your account and add them more easily to future orders. Products can only be saved to the wishlist when you are logged in.
Please note that adding a product to the Wishlist does not reserve it. If you submit your order at a later time, the product may no longer be available or its terms of sale (e.g., price, availability, delivery time) may have changed.
The final terms of sale are exclusively those displayed on the Website at the time of final order submission.
4. Newsletter
The Company reserves the right to send you, at regular or occasional intervals, informational material, news, updates, and offers (newsletter) regarding its products and services, but only if you have given your explicit consent.
You may withdraw your consent and unsubscribe from the newsletter list at any time, either by clicking the unsubscribe link included in each email sent, or by contacting the Company directly at
Unsubscription will take effect from the moment of withdrawal and does not affect the lawfulness of processing based on your consent prior to its withdrawal.
Your contact details are used solely for the purpose of sending informational material and are protected in accordance with applicable data protection legislation (General Data Protection Regulation – GDPR), as further detailed in the Privacy & Cookies Policy.
5. Payment Methods
The Company supports the following payment methods:
- Credit / Debit / Prepaid Card
- Bank Deposit
- IRIS Online Payments
Details regarding payment methods can be found in the Payment Methods section.
The User is responsible for all payments associated with their account. In the event of a failed automatic charge (e.g., on your card), you must immediately pay the amount plus any collection costs.
The Company reserves the right to change the payment methods, with notice to users via the Website.
6. Shipping & Delivery
Orders are processed by the Company and handed over to the partner courier only on business days (Monday to Friday). Orders placed on weekends or holidays begin processing on the next business day.
Estimated delivery times depend on the product category: for cosmetic products, delivery is 3‑4 business days; for other products on the Website, delivery is 7‑14 business days, depending on availability.
The stated delivery times are indicative and may be subject to change. The Company makes every effort to deliver products on time, but is not liable for delays caused by force majeure or events beyond the Company’s or its partners’ control (e.g., strikes, extreme weather, carrier delays, natural disasters, government interventions, or supply chain issues).
For shipping costs, please refer to the Shipping & Returns Policy.
If delivery cannot be completed by the courier because you could not be reached after the courier’s attempts to contact you, the order will be returned to the Company, and the amount you paid will be refunded, excluding shipping costs.
Please note that we do not ship to countries outside the European Union.
7. Returns & Withdrawals
Every order is prepared with care for our products and respect for the customer. Therefore, we pay special attention to the products we send. Nevertheless, if you receive a defective product, a damaged product, or a quantity different from what you ordered, please contact us by email at
For products that are eligible for return (detailed information is provided in the Shipping & Returns Policy), the Company reserves the right to inspect whether they are in the same condition as delivered and whether they have been used. Due to the nature of the products, for hygiene and health protection reasons, the Company does not accept returns of products that have been opened after delivery.
If, upon inspection, the products meet the return conditions, the Company will refund the amount paid within 14 calendar days from receipt of the returned products. The refund will be made to the same account used for the original payment, or by bank transfer to an IBAN you provide.
In the case of a defective product, it must be returned to the Company. After inspection by our competent department and confirmation of the defect and that the product has not been used, the Company will refund the exact amount paid.
For withdrawal from the sales contract, the User has the right to return the products within 14 calendar days from the date of receipt, without giving any reason. To exercise this right, the User must use the Model Withdrawal Form and send it to the Company by email at
Please note that for returning products (for any reason), you must first send an email to
Initial shipping costs for the order are refunded to the User only if all products in the order are returned. In the case of a partial return, those costs are not refunded. Additionally, if the order qualified for free shipping and after the return the total falls below the free‑shipping threshold, the Company reserves the right to deduct the original shipping costs from the refund. Finally, the cost of shipping returned products back to the Company is always borne by the User.
8. Intellectual Property Rights
All content of this Website, including but not limited to texts, photographs, graphics, images, logos, trademarks, audiovisual material, design, and software, is the subject of intellectual property and is protected by the relevant provisions of Greek, EU, and international law.
Intellectual property rights belong exclusively to the Company “Special Ceuticals” (Zagkos Panagiotis), subject to any rights of third parties.
Any copying, reproduction, republication, sale, distribution, transmission, modification, or commercial exploitation of the content, in whole or in part, in any way, is expressly prohibited without the prior written permission of the Company.
Users of the Website accept that they are not granted any right to reproduce, copy, or commercially exploit the content in any manner. Unauthorized use may result in legal sanctions.
9. Limitation of Liability & Indemnification
The Company makes every effort to ensure the accuracy and completeness of the information on the Website. However, it does not guarantee and cannot control all information provided through external links.
To the extent permitted by applicable law, the Company disclaims any warranty, express or implied, regarding the correctness, accuracy, timeliness, merchantability, non‑infringement, or suitability of the content for any particular use, application, or purpose.
You expressly agree that your use of the Website is at your sole risk. You assume full responsibility for any costs of repair or restoration of equipment that may arise from your use of the Website.
We make no warranty nor make any representation regarding the accuracy, reliability, timeliness, quality, performance, or suitability of the Website or its content.
If you encounter any problem with the Website or its content, you agree that your sole remedy is to discontinue using the Website.
The Company and its partners cannot guarantee uninterrupted operation of the Website, that defects will be corrected, or that the system is free of viruses or other harmful components.
The Company is not liable for any damage or issues arising from improper use, incorrect application, or failure to follow the product instructions by the User.
The sole remedy for any claim relating to products or services of the Website is limited to a refund of the amount paid. In no event shall the Company or its partners be liable for additional, indirect, consequential, or special damages (even if advised of the possibility of such damages), and our maximum liability shall be limited to the amount collected from the specific transaction giving rise to the claim.
10. Indemnification by the User
By using the Website, the User agrees to defend, indemnify, and hold us harmless from any loss, damage, or expense (including reasonable legal fees) arising from:
- Any claim, action, or demand by a third party resulting from the User’s use of the Website.
- The User’s use of automated software machines (such as robots, spiders, crawlers, or similar data collection/extraction tools), or any other action that unreasonably burdens our network infrastructure.
11. Dispute Resolution & Applicable Law
These Terms of Use & Conditions, which incorporate the Privacy & Cookies Policy and the Shipping & Returns Policy as integral parts, as well as any amendment or modification thereof, are governed by Greek law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Athens.
If any provision of these Terms is found to be contrary to the applicable legal framework, it shall automatically cease to be valid, without affecting the validity of the remaining Terms.
12. Alternative Dispute Resolution (ADR)
If any dispute arises from the sales contract between us, the User has the right to refer to Alternative Dispute Resolution (ADR) procedures in order to resolve the dispute out of court.
Therefore, we inform you that the competent ADR body in Greece is the Consumer Ombudsman (Address: Leoforos Alexandras 144, 114 71 Athens, Tel.: 2106460734, Website: www.synigoroskatanaloti.gr).
Please note that while the Company informs you of the possibility of resorting to this mechanism, it reserves the right to decide on a case‑by‑case basis whether to participate in the ADR process or not.
Additionally, the European Commission maintains the Online Dispute Resolution (ODR) platform, accessible at ec.europa.eu.
13. Amendment of Terms of Use & Conditions
These Terms of Use & Conditions, which incorporate the Privacy & Cookies Policy and the Shipping & Returns Policy as integral parts, as well as any amendment or modification thereof, constitute the entire and exclusive agreement between the Company and the User regarding the use of the Website.
The Company has the right to modify the Terms of Use & Conditions at any time, and such modifications, which will be posted on the Website, will take effect immediately upon posting. Continued use of the Website by the User automatically implies acceptance of the revised Terms. The Company also has the right to revoke any right granted under these Terms without prior notice, and the User must comply immediately.
We recommend that you regularly check this section to be informed of any changes.
14. Conditions of Sale & Age
The sale of our products through the Website is intended exclusively for adults (individuals over 18 years of age) who have full legal capacity to enter into contracts.
Our Company does not knowingly collect or otherwise process personal data directly from minors.
If it is discovered that personal data of a minor has been collected without the necessary verifiable consent of a parent or guardian, such data will be immediately deleted.
15. After‑Sales Service
We are at your disposal for any support or service you may need after completing your purchase. Please do not hesitate to contact us by email at
